Comprehensive & User-Friendly OMS

Omnichannel Capabilities

Synchronize and optimize customer experiences across both physical and digital platforms, ensuring consistent and seamless interactions at every touchpoint.

360° Operational Visibility

Gain comprehensive insights into orders and inventory levels, fostering informed decision-making and enhanced customer satisfaction.

Effortless Tech Consolidation

Experience a unified, user-friendly interface that integrates multiple systems, simplifying your tech stack and enhancing operational coherence.

Streamlined Returns Management

Navigate returns effortlessly with structured workflows and clear visibility, improving customer relations and sustaining operational efficiency.

Streamlined Operations

Streamlined operations are pivotal in optimizing business processes. This feature set enables merchants to maintain insights, streamline importing processes, and tailor workflows to unique business needs, ensuring operational efficiency.

  • Omnichannel Order Visibility
    Maintain comprehensive insights into order statuses across all sales channels

  • Bulk Order Imports
    Efficiently manage large volumes of orders by importing them in bulk

  • Custom Order Attributes
    Customize order attributes to suit your business needs

  • Customizable Workflows
    Adapt workflows to align with your operational needs

Enhanced Customer Satisfaction

Building customer trust and satisfaction is crucial in fostering loyalty. These features allow merchants to offer flexibility, manage customer expectations, and facilitate seamless returns and refunds, ensuring a satisfying and transparent customer experience.

  • Orders can be Changed by Customer Service
    Provide flexibility and responsiveness

  • Estimated Delivery Dates
    Keep customers informed and manage expectations

  • Efficient Returns and Refunds
    Facilitate seamless returns and instant refunds

  • Returns Policy Setting
    Set clear and efficient returns policies to minimize confusion

Optimized Inventory Management

Effective inventory management is vital in maintaining optimal stock levels and avoiding stockouts. This suite of features provides merchants with real-time insights, proactive management, and control over stock levels, ensuring that the supply meets the demand efficiently.

  • Global Inventory
    Maintain optimal stock levels across all locations

  • Low Stock Alert (for operators)
    Receive timely alerts to manage stock levels proactively

  • Maximum Purchasable Quantity
    Control the maximum quantity that can be purchased

  • Available-to-Promise Inventory
    Balance demand with supply efficiently

  • Safety Stock Setting
    Establish safety stock levels to avoid stockouts

  • Custom Inventory Positions
    Gain insights into specific inventory positions to optimize stock management

Maximized Sales Opportunities

To enhance market reach and sales, merchants need to offer diverse purchasing options and optimize pricing strategies. These features allow merchants to cater to diverse customer preferences, capture more sales opportunities, and optimize shipping pricing to maximize profitability.

  • Advanced Shipping Pricing
    Optimize shipping pricing strategies to maximize profitability and customer satisfaction

  • Preorders and Backorders
    Capture more sales opportunities by allowing customers to order products in advance or when out of stock

  • Multi-Currency
    Expand market reach and accommodate international customers with multi-currency options

  • BOPIS (Buy Online, Pick up In-Store)
    Offer flexible purchasing options to cater to diverse customer preferences and enhance the shopping experience

Looking for more advanced Commerce capabilities?

Explore additional capabilities with our Advanced Commerce Toolkit to further optimize your commerce experience and maximize sales opportunities.

Discover Advanced Commerce toolkit
  • Multi currency price lists
    Effortlessly manage prices in multiple currencies to cater to a global audience

  • Product Configurators
    The market's most powerful engine to manage complex product configurators

  • Product Bundles
    Optimize your sales by offering products in attractive, customizable bundles 

  • And much more...

OmS includes

Customer Data Platform

Our integrated CDP collects, organizes, and provides a 360-degree view of customer data, allowing you to make informed decisions, enhance customer service, and streamline your operations.

  • Unified Customer Profiles
    Centralize all customer data from multiple sources into a single view, making it easier for your customer service and marketing teams to understand and engage with your customers

  • Customer Journey reporting
    Leverage real-time analytics on customer behavior, order history, and engagement metrics to make data-driven decisions for your business

Integrations & API

It works with your tech stack via 100+ native, no code, and Zapier integrations.

With lots of ready to use native integrations, the ability to host your own custom micro-services, webhooks and API.
See all integrations
Go to Developer Portal

Trusted by the worlds fastest growing teams

Turn Complexity into Opportunity!

With Gemini's OMS, simplify your processes and set your business on the path to unparalleled growth.